
Every once in a while you’ll screw up, make mistakes and do or omit to do something which will cause you some remorse and regret. As a business owner, I have often found myself in situations where I messed up. It happens. To err is human. What you do with that error and how you respond to it is what is really key in whether you will salvage and strengthen relationships or damage them. In coaching my clients, I have observed that so many of them still don’t know how to offer a good (and sincere) apology. More recently, one of my friends did something to upset me and made what seemed like a good enough apology to her (but [...]












