Every once in a while you’ll screw up, make mistakes and do or omit to do something which will cause you some remorse and regret. As a business owner, I have often found myself in situations where I messed up. It happens. To err is human. What you do with that error and how you respond to it is what is really key in whether you will salvage and strengthen relationships or damage them. In coaching my clients, I have observed that so many of them still don’t know how to offer a good (and sincere) apology. More recently, one of my friends did something to upset me and made what seemed like a good enough apology to her (but [...]
During World War II, the British Government commissioned a propoganda poster bearing the now famous words, Keep Calm and Carry On. The poster was intended to be a “last case scenario” delivering a message that would stiffen the people’s resolve in the event that Germany succeeded in invading Britain. Although the poster was never used, its message is not to be dismissed. As Entrepreneurs, you will quickly realize that things don’t often go as planned. Whether it’s a cashflow crunch, a heated argument with an employee or a crisis over a deadline, there will be moments when you may be tempted to give it all up and seek the stability of a paycheque! At times like this, it will help [...]
